The built-in screen means the Hero is much more approachable to novice users than the Session cameras were, and it offers the same touch controls as the Hero5/Hero6 Black. Leaving in voice control was also a good move, letting you say things like “GoPro, start recording” while bombing down a hill on your bicycle when you’d rather not take your hands off the handlebars.
This company should not be allowed to trade. They have NO customer service department and it is impossible to speak to anyone. Be warned. It is like dealing with a robot who knows only one word. They are a disgrace. I purchased a HERO8 on 3rd Dec and was told 3 day delivery. There confirmation email said I would be contacted when it was shipped. There was no tracking info or contact details on the email. It is now the 9th Dec and nothing. I'm going to have to get PayPal to refund
What is the best action camera?
Some advice - the process has obviously fallen over somewhere and someone at go-pro knows what’s happened. Train your staff better in customer service and advise your customers of the problem. I would be a lot more tolerant if you could say we’re sorry there was a problem verifying your trade in, we’ll work on it and try as hard as we can to get you this before Christmas.... that is all that was required. The frustration for most customers is being left clueless with the feeling that no one is really taking ownership of their case.
It’s not all perfect, though. My issues with the touchscreen responsiveness still remain, even though there have been firmware updates since my original review – some of which were supposedly designed to address the issue. Sometimes taps at the screen aren’t registered, but more often my problem was with swiping into the screen from the edges. This is something GoPro seems to have now improved in the Hero 6 Black.