You can't speak directly to them you have to request a call back which tells you within 2-5 mins your lucky if you get a call back the same day it's usually a day later. Would not recommend anyone buy from them . Customer service is nil, and when you do speak to someone they are like robots and think the situation is funny and laugh down the phone. Not happy. No product, no refund and an upset daughter missing her birthday presents. Doesn't look like it will be resolved before Xmas. Just wish I saw the reviews on them before purchasing online. I would have got the same deal at John Lewis or Currys.
Then there's LiveBurst, GoPro's twist on Google's Motion Photo, or Apple's Live Photo. Simply put, it starts taking photos and once you press the shutter it captures 1.5 seconds worth of images before and after you clicked. In this context "1.5 seconds" refers to the three-second video clip you'll be presented with (made up of 90 photos). You can view them as a clip or scrub through them to find the best photo, either in the app or on the camera.
To be fair to GoPro I placed by order on Friday afternoon and everything arrived courtesy of UPS Thursday afternoon. If I wanted to be fussy the order wasn't shipped until Tuesday afternoon (from Holland) and the website said 2-3 day delivery time but it's in the busy Christmas period, we've had Black Friday and so everything must be running at full capacity. Either way I'm satisfied that the camera came within an acceptable time frame.

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The thing we were more disappointed to find lacking in the Hero is ProTune. On other cameras, ProTune enables advanced exposure controls and the option to pick a flat color profile better suited for postproduction. While we don’t expect Hero users to care as much about a flat profile, we definitely would have appreciated having the option to set exposure compensation. Our experience with other GoPro cameras has taught us that setting the camera to slightly underexpose leads to better results on bright, contrasty days — this is something you just can’t do with the Hero.
GoPro made something of a comeback with the Hero 7 Black, and the Hero 8 builds on that success. While the core camera remains the same, the whole user experience feels much more refined. Some users will be bummed their filters are no longer compatible, and we’d always appreciate better battery life. Most importantly, the Hero 8 increases the odds of your footage being worth sharing, and that’s what it’s all about.
If you read the terms of the trade up programme it states that the money will be “held” in your account while they review your trade in. They hadn’t charged me for anything so on the 6th December I contacted them just to see when the money would leave my account and concerned about meeting the Christmas delivery dates. I was told that as the terms state the new product will ship within 14 days there is nothing that can be done until then. I thought that was fair enough as they had a clear SLA.

What is the best action camera for the money?


Now that you've considered the features of the GoPro cameras and if the price is worth the activities you will be using it for, it is time to figure out which edition you need. The White and Silvers come in only one, so you will have to purchase specific mounts/parts you will need separately (do the math, the Black Editions with the mounts you need & WiFi accessories are a financially smart to purchase instead of a cheaper cam and everything else separately if that's what you  may be doing).
The built-in screen means the Hero is much more approachable to novice users than the Session cameras were, and it offers the same touch controls as the Hero5/Hero6 Black. Leaving in voice control was also a good move, letting you say things like “GoPro, start recording” while bombing down a hill on your bicycle when you’d rather not take your hands off the handlebars.
GoPro’s entry-level camera for 2018 is its least exciting to date, but that’s kind of the point. It’s a no-frills action camera that emphasizes simplicity and ease-of-use over raw power, and it bears an equally no-frills name: Hero — no number, no color. It lacks the high-end specifications of the Hero6 Black, and is even outclassed by 2016’s Hero5 Black, but at $200, it brings core aspects of GoPro’s current Hero family to the lowest price yet.

What are the best GoPro accessories?


I ordered an item on their website and paid through Paypal. Ten days later no product. I contacted them and they have no record of the order, despite payment being taken and an invoice number being recorded on the payment. Now they are questioning if I really placed the order - despite receiving a copy of the paypal email confirmation and the invoice number. GoPro plus membership means nothing - except they take €5 from you each month. I am happy with the GoPro max I bought in Dixons - but the company and their customer support is dreadful.

Are GoPro adhesive mounts reusable?


Ensure you can easily use your camera before purchase. This is an aspect many people overlook when getting a new GoPro, and it can cost them down the line. There are many bells and whistles tied to cameras. Though they might look great, you don’t want a model you aren’t able to operate. That does not mean you have to get the simplest model out there, but you should get one that is in your comfort zone.

Which is the best GoPro?


Terrible company, thought it was best to buy direct from GoPro rather than Currys or john Lewis. What a mistake that was. I ordered the black Friday deal for the hero 8. Had an email saying it was delivered on the 4th and signed for by me. I wasn't there, no one was home none of my neighbours have signed for it. Taken over a week for them to look into it and there response was great news you received your package and included the same tracking details as I previously had. But not got it, not signed for it, and they don't seem much use in resolving the issue.

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