Terrible company, thought it was best to buy direct from GoPro rather than Currys or john Lewis. What a mistake that was. I ordered the black Friday deal for the hero 8. Had an email saying it was delivered on the 4th and signed for by me. I wasn't there, no one was home none of my neighbours have signed for it. Taken over a week for them to look into it and there response was great news you received your package and included the same tracking details as I previously had. But not got it, not signed for it, and they don't seem much use in resolving the issue.
This isn't technically a feature on the camera, as it's in the app, but it so far only works with footage shot on the Hero 8. It's often difficult to keep the camera perfectly level, especially if it's extended on a pole. Your lopsided footage can now be easily (and automatically) fixed in the app. GoPro's app already had a basic leveling tool, but it couldn't help with varying levels of lopsidedness over time.

I am so disappointed at GoPro, they have the worst customer care, with multiple frauds, including the 24hrs contact support for GoPro plus customers which is fake. Refund Frauds I experienced, they claim PayPal payment takes 30 days to refund, which PayPal has denied and said the refund should be instant. Inefficient administration costed me lots of time and money wasted on talking to them trying to resolve issues made by them. Delayed delivery. Untraceable order ID.
Much like Band-Aids or Kleenex, GoPro makes products so good that their brand name is synonymous with the product itself. GoPro’s portable video cameras set the standard for action cameras: they’re durable enough to withstand just about any outdoor activity, they’re easy enough for anyone to use, and they include features typically reserved for far pricier cameras.
No, honestly though, who runs GoPro? It’s like some kind of pyramid scheme where they pretend to be a normal online business store, but secretly (or not so secretly) they are just out to swindle money from the people that actually enjoy using their products. Much like most of the people commenting, I’ve had an awful experience with the GoPro ‘support’ team, after being charged twice for an order, being blatantly lied to and misled, I find myself still waiting on my refund for the money they withdrew from my account after 6 weeks and over 15 interactions with the ‘support’ staff. “The refund was processed on the 28th of November, you should have received an email and the money should be in your account” oh ok, that’s funny, there seems to be no money or email and also no mention of this in the past 8-10 conversations I’ve had with the support team since November the 28th. So yeah, don’t ever use their online store for anything, the worst business I’ve ever dealt with by far, they take zero responsibility for any of their actions or inaction and their incompetence is on another level
With video shot on your GoPro, you can also assist Quik by using the highlight tag feature, found in both GoPro apps and on the camera itself via the Mode/Highlight. You can tag highlights while recording or during playback, and doing so will make sure Quik knows which portions of your video are important, and will include those moments in the edit.
All GoPro cameras cover the basics of action cameras: they’re portable, waterproof, and rugged enough to tag along on any outdoor adventure, and they also take high-quality video. Beyond that, however, there are some big differences across the product line, including some features that are worth paying extra for. Here are the GoPro camera capabilities to consider keeping on your short list.
14 days later I still hadn’t heard anything, still no money taken from my account and still no news on my camera. I contacted support again who said I should have contacted them BEFORE the 14 days were up so they could follow up on my order. I asked them to check their records as that is exactly what I did, on 6th December. For this mishap they shipped me a free handler (which by some miracle arrived 2 days later). Still no news on the camera but I was assured an escalation was placed on my case so I trusted the process.
Inexpensive: Between $200 and $300, you’ll find GoPro cameras that are perfect for most people. There are great 1080p models and some decent 4K models in this price range, and if you’re willing to look at last-generation models, you’ll find a lot to like here. If you absolutely need bleeding-edge features like spherical capture or live streaming, you’ll need to look at more expensive models, but if you just want an action camera that can take gorgeous video and go just about anywhere, you don’t need to spend more than $300.
I'll admit, I wasn't expecting too much from HyperSmooth when the Hero 7 was revealed. GoPro already added stabilization in the Hero 5, and then an "improved" version of it in the Hero 6, so when it was repackaged in the Hero 7 it was easy to assume it was another incremental upgrade. I was wrong: It was truly impressive and made almost everything shot with it much much better.
To get right to the point of my writing: I can't give you a definite answer. What I can definitely tell you right now is that we are to focus on the GoPro HERO4 and HERO3+'s (and I will touch base on a few HERO2 and original 3's as well), as it is the best technology and provides options for numerous consumers. With the recent announcement of the HERO4's especially, we'll tackle the main features of those to help you decide if that hefty price is worth it.

Terrible customer service. I ordered the Hero 8 twice as he first order was cancelled by them. They told me there was a problem with my billing address, so I fixed that issue. After that, I did another order. However, they cancelled the order again. So, I reached out to them again to see what the problem was this time. Turned out they couldn't answer me that either and they have no visibility in why it got cancelled. I figured that I wouldn't get the cam on time for my upcoming trip, which was already very disappointing and annoying. Worse than that was that they don't really seem to care if I am or am not able to order from their website. I mean what am I supposed to do differently in my orderings if they keep cancelling them and not even the company itself can tell why.

Which GoPro should I buy 2019?


Terrible customer service. I ordered the Hero 8 twice as he first order was cancelled by them. They told me there was a problem with my billing address, so I fixed that issue. After that, I did another order. However, they cancelled the order again. So, I reached out to them again to see what the problem was this time. Turned out they couldn't answer me that either and they have no visibility in why it got cancelled. I figured that I wouldn't get the cam on time for my upcoming trip, which was already very disappointing and annoying. Worse than that was that they don't really seem to care if I am or am not able to order from their website. I mean what am I supposed to do differently in my orderings if they keep cancelling them and not even the company itself can tell why.

GoPro HERO6 Black


The built-in screen means the Hero is much more approachable to novice users than the Session cameras were, and it offers the same touch controls as the Hero5/Hero6 Black. Leaving in voice control was also a good move, letting you say things like “GoPro, start recording” while bombing down a hill on your bicycle when you’d rather not take your hands off the handlebars. 

Which GoPro accessories to get?


Few GoPros have the underwater capabilities of the Hero 4. This diving camera works wonders at a range of depths, thanks to the numerous compatible accessories and strong interior technology. Unlike similar models, this camera can go down a staggering 131 feet underwater. There, you can capture crisp videos with the 4K30, 2.7k60, 1080p120, and 720p240 options. The 12MP resolution reaches 30fps as well.
Much like Band-Aids or Kleenex, GoPro makes products so good that their brand name is synonymous with the product itself. GoPro’s portable video cameras set the standard for action cameras: they’re durable enough to withstand just about any outdoor activity, they’re easy enough for anyone to use, and they include features typically reserved for far pricier cameras.

Somehow the cancellation of the original camera order failed so I later on received both cameras and was charged for both. Naturally I contacted them and as requested sent one of them back in order to receive the £285 of the £570 I just spent. By tracking the return I saw it was delivered back to them safely. After waiting for a month I realised that I never was given back the refund and instead had been charged another £285.... I have at this been charged £855 for one GoPro Hero8.

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Editor’s note: The GoPro Hero 5 Black has now been discontinued following GoPro’s announcement of the new Hero 7 range. GoPro did tell us there might “still be some retail inventory of previous cameras”, so it’s possible you’ll be still able to find the GoPro Hero 5 Black on offer. If you want a newer equivalent, then GoPro’s new Hero 7 Silver is the closest model you can get. We’ll bring you a full review of that very soon.
Nearly as good as the GoPro Hero 7 Black in features and video quality, but it's just $220 with a waterproof dive housing included. Its electronic image stabilization isn't quite as good as GoPro's HyperSmooth, but it's definitely better than nothing. You also get shooting options like 4K video at 60 fps (with image stabilization at 30 fps), slow-motion video at 1080p at 120 fps or 720p at 240 fps, time-lapse photos and videos, live streaming and raw photo capture. You don't get anything more than the camera, a battery, the housing and charging and external mic cables, but if your main concern is getting good photos and video for less than a GoPro, this is a safe bet. Read more about the Yi 4K Plus.
To keep the internals of the camera free of water, GoPro has more greatly reinforced the battery, microSD and connection port covers compared to previous models to keep them sealed. A little effort is required to access the micro-HDMI and new USB Type-C charging port in particular, since you need to depress a fiddly release button on the side to open the catch before sliding it open.
Boost mode, on the other hand, needs to be used judiciously, I feel. I tested it while hiking, for example, and the lack of lateral movement almost makes your video feel like it's running in slo-mo. It's useful for situations where there's a lot of high-impact, sudden movement. Or, conversely, minimal movement (like blogging or talking to camera), but for certain activities, it might make the action feel muted. There's also that crop I mentioned earlier to consider -- if you need the wide field of view, which action sports generally do, you're losing some here. Either way, it's nice to have the option.
With the Hero 8, the UI has changed again. You'll still swipe left and right to swap modes. Likewise, swiping up from the bottom or down from the top gives you access to the same screens as before (gallery and settings, respectively). What's new is the addition of shortcuts to preset settings. For example, hop into video mode and you'll find Standard, Activity, Slo-Mo and Cinematic presets, along with the option to add your own. The idea is to present you with optimized settings depending on what you want to do (and remove the guesswork).

Is GoPro Shorty waterproof?


GoPro’s entry-level camera for 2018 is its least exciting to date, but that’s kind of the point. It’s a no-frills action camera that emphasizes simplicity and ease-of-use over raw power, and it bears an equally no-frills name: Hero — no number, no color. It lacks the high-end specifications of the Hero6 Black, and is even outclassed by 2016’s Hero5 Black, but at $200, it brings core aspects of GoPro’s current Hero family to the lowest price yet.

What are the best GoPro accessories?


To be clear, we’re not actually disappointed with the lack of options — just their presentation. If you’re an absolute beginner and, say, you want to make a time-lapse video, not having a choice over the shooting interval is a good thing. It’s liberating. Just put it into time-lapse mode and call it good. Experienced users know how to calculate the proper interval based on the total duration of the shot, the playback frame rate of the video, and the final runtime they want to end up with (yes, using math — gross). But if you just want a quick and fun time-lapse, you shouldn’t have to worry about any of that.

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I ordered an item on their website and paid through Paypal. Ten days later no product. I contacted them and they have no record of the order, despite payment being taken and an invoice number being recorded on the payment. Now they are questioning if I really placed the order - despite receiving a copy of the paypal email confirmation and the invoice number. GoPro plus membership means nothing - except they take €5 from you each month. I am happy with the GoPro max I bought in Dixons - but the company and their customer support is dreadful.

Are GoPro adhesive mounts reusable?


Ensure you can easily use your camera before purchase. This is an aspect many people overlook when getting a new GoPro, and it can cost them down the line. There are many bells and whistles tied to cameras. Though they might look great, you don’t want a model you aren’t able to operate. That does not mean you have to get the simplest model out there, but you should get one that is in your comfort zone.
If you're lamenting the lack of hardware upgrades, the Hero 8 still has something for you. Alongside the new camera, GoPro is announcing a line of "mod" accessories, similar to Motorola's Moto Mods. At time of writing, these include a Media mod (a frame with shotgun mic built in, HDMI connectivity, 3.5mm audio in and two cold shoes); a light mod (200 lumens, tuned for video); and a Display mod that adds a fold-out screen so you can frame yourself while looking at the camera. (As a bonus, it has its own battery built-in.) Mods will cost between $49 and $79 each.
QuikStories is GoPro’s answer to the question of what do you do with all of the footage, time-lapse sequences, and photos you took from your last adventure. To use the feature, you’ll first need to install the additional GoPro Quik app (find it on iOS or Android). Quik can see all of the videos and photos on your phone — whether they were shot on your GoPro or not — and will create an automatic edit that combines them into something easily consumable in your Facebook or Instagram feed. You can set some basics, like the mood and duration, and the app handles the rest.
Look online for GoPro videos. If you’re having trouble deciding between GoPro cameras, look online for sample videos posted by current owners. GoPro owners frequently post demo videos on various video-sharing sites, giving you an opportunity to see what video quality is like under real-world conditions. Watch as many sample videos as you can to get a sense of what each model is capable of.
This isn't technically a feature on the camera, as it's in the app, but it so far only works with footage shot on the Hero 8. It's often difficult to keep the camera perfectly level, especially if it's extended on a pole. Your lopsided footage can now be easily (and automatically) fixed in the app. GoPro's app already had a basic leveling tool, but it couldn't help with varying levels of lopsidedness over time.

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