No, honestly though, who runs GoPro? It’s like some kind of pyramid scheme where they pretend to be a normal online business store, but secretly (or not so secretly) they are just out to swindle money from the people that actually enjoy using their products. Much like most of the people commenting, I’ve had an awful experience with the GoPro ‘support’ team, after being charged twice for an order, being blatantly lied to and misled, I find myself still waiting on my refund for the money they withdrew from my account after 6 weeks and over 15 interactions with the ‘support’ staff. “The refund was processed on the 28th of November, you should have received an email and the money should be in your account” oh ok, that’s funny, there seems to be no money or email and also no mention of this in the past 8-10 conversations I’ve had with the support team since November the 28th. So yeah, don’t ever use their online store for anything, the worst business I’ve ever dealt with by far, they take zero responsibility for any of their actions or inaction and their incompetence is on another level
First of all, the camera itself is physically different from last year's version. Most notably, the Hero 8 now has the mounting fingers built in (meaning, the "pins" that slide into the top of a pole). This means you'll no longer need a "frame" mount to connect it to accessories. This also means easy access to the battery and memory card at all times. Another perk is that this reduces the total footprint of the camera when mounted.

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GoPro cameras are great for hands-free, point-of-view recording — but that doesn’t mean they can replace a camcorder or larger DSLR or mirrorless camera. For advanced users, a GoPro’s lack of fully manual control may be problematic (you can set exposure compensation using the Protune feature, but you have no direct control over aperture and shutter speed). The lack of buttons and dials also means you’ll have to rely on the touchscreen or your smartphone to make changes, which is fine for set-it-and-forget-it adventure filming, but isn’t great if you need to make adjustments on the fly.
To be clear, we’re not actually disappointed with the lack of options — just their presentation. If you’re an absolute beginner and, say, you want to make a time-lapse video, not having a choice over the shooting interval is a good thing. It’s liberating. Just put it into time-lapse mode and call it good. Experienced users know how to calculate the proper interval based on the total duration of the shot, the playback frame rate of the video, and the final runtime they want to end up with (yes, using math — gross). But if you just want a quick and fun time-lapse, you shouldn’t have to worry about any of that.

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Some advice - the process has obviously fallen over somewhere and someone at go-pro knows what’s happened. Train your staff better in customer service and advise your customers of the problem. I would be a lot more tolerant if you could say we’re sorry there was a problem verifying your trade in, we’ll work on it and try as hard as we can to get you this before Christmas.... that is all that was required. The frustration for most customers is being left clueless with the feeling that no one is really taking ownership of their case.

14 days later I still hadn’t heard anything, still no money taken from my account and still no news on my camera. I contacted support again who said I should have contacted them BEFORE the 14 days were up so they could follow up on my order. I asked them to check their records as that is exactly what I did, on 6th December. For this mishap they shipped me a free handler (which by some miracle arrived 2 days later). Still no news on the camera but I was assured an escalation was placed on my case so I trusted the process.

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To be clear, we’re not actually disappointed with the lack of options — just their presentation. If you’re an absolute beginner and, say, you want to make a time-lapse video, not having a choice over the shooting interval is a good thing. It’s liberating. Just put it into time-lapse mode and call it good. Experienced users know how to calculate the proper interval based on the total duration of the shot, the playback frame rate of the video, and the final runtime they want to end up with (yes, using math — gross). But if you just want a quick and fun time-lapse, you shouldn’t have to worry about any of that.

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In practice, it makes those speedy-fast-forward clips feel a lot more natural. Now, if you stop mid-hike at a nice viewpoint, the TimeWarp will slow down too, giving that moment more prominence. You can even force it, with the aforementioned button. Tap it, and the camera drops back into regular video until you tap it again -- perfect for catching that high five, mid-skate. The effect is extra cool, as the video ramps down to real time, making it feel like a slo-mo section, before ramping up to fast-forward mode again.
If you read the terms of the trade up programme it states that the money will be “held” in your account while they review your trade in. They hadn’t charged me for anything so on the 6th December I contacted them just to see when the money would leave my account and concerned about meeting the Christmas delivery dates. I was told that as the terms state the new product will ship within 14 days there is nothing that can be done until then. I thought that was fair enough as they had a clear SLA.
Terrible company, thought it was best to buy direct from GoPro rather than Currys or john Lewis. What a mistake that was. I ordered the black Friday deal for the hero 8. Had an email saying it was delivered on the 4th and signed for by me. I wasn't there, no one was home none of my neighbours have signed for it. Taken over a week for them to look into it and there response was great news you received your package and included the same tracking details as I previously had. But not got it, not signed for it, and they don't seem much use in resolving the issue.
This company should not be allowed to trade. They have NO customer service department and it is impossible to speak to anyone. Be warned. It is like dealing with a robot who knows only one word. They are a disgrace. I purchased a HERO8 on 3rd Dec and was told 3 day delivery. There confirmation email said I would be contacted when it was shipped. There was no tracking info or contact details on the email. It is now the 9th Dec and nothing. I'm going to have to get PayPal to refund

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It’s not all perfect, though. My issues with the touchscreen responsiveness still remain, even though there have been firmware updates since my original review – some of which were supposedly designed to address the issue. Sometimes taps at the screen aren’t registered, but more often my problem was with swiping into the screen from the edges. This is something GoPro seems to have now improved in the Hero 6 Black.

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