No, honestly though, who runs GoPro? It’s like some kind of pyramid scheme where they pretend to be a normal online business store, but secretly (or not so secretly) they are just out to swindle money from the people that actually enjoy using their products. Much like most of the people commenting, I’ve had an awful experience with the GoPro ‘support’ team, after being charged twice for an order, being blatantly lied to and misled, I find myself still waiting on my refund for the money they withdrew from my account after 6 weeks and over 15 interactions with the ‘support’ staff. “The refund was processed on the 28th of November, you should have received an email and the money should be in your account” oh ok, that’s funny, there seems to be no money or email and also no mention of this in the past 8-10 conversations I’ve had with the support team since November the 28th. So yeah, don’t ever use their online store for anything, the worst business I’ve ever dealt with by far, they take zero responsibility for any of their actions or inaction and their incompetence is on another level
Much like Band-Aids or Kleenex, GoPro makes products so good that their brand name is synonymous with the product itself. GoPro’s portable video cameras set the standard for action cameras: they’re durable enough to withstand just about any outdoor activity, they’re easy enough for anyone to use, and they include features typically reserved for far pricier cameras.

Are Gopros waterproof?


Since there’s an exposed cut-out on the side of the frame, you can actually remove the USB port cover – just remember to reattach it if you intend to use the camera in water. This means you don’t have to remove the camera from the frame to charge it, or if you need to power the camera for a long period – for a lengthy time-lapse video, for instance – while keeping it mounted.
Somehow the cancellation of the original camera order failed so I later on received both cameras and was charged for both. Naturally I contacted them and as requested sent one of them back in order to receive the £285 of the £570 I just spent. By tracking the return I saw it was delivered back to them safely. After waiting for a month I realised that I never was given back the refund and instead had been charged another £285.... I have at this been charged £855 for one GoPro Hero8.

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Some GoPro cameras have user-replaceable batteries, and some don’t. If you need a camera for camping or several days away from home, you’re going to want the former. If you buy a GoPro camera with a swappable battery, you can keep extras with you, so you’ll never miss filming the perfect moment. On the other hand, if you’ll only be using your camera for an hour or two at a time, you can save money by getting a model without a user-replaceable battery.

What GoPros are compatible with the app?


The only real problem is the size of the on-screen button. GoPro increased the size during my testing. (It was initially teeny tiny; now it's wider, but it could still be taller.) And if your GoPro's display has gone to sleep, you'll need to tap it once to wake it, then peck the button (and then peck it again to switch it off). If something cool happens spontaneously, and you want to catch it in real time, you're probably going to miss it.
It’s not all perfect, though. My issues with the touchscreen responsiveness still remain, even though there have been firmware updates since my original review – some of which were supposedly designed to address the issue. Sometimes taps at the screen aren’t registered, but more often my problem was with swiping into the screen from the edges. This is something GoPro seems to have now improved in the Hero 6 Black.
I ordered an item on their website and paid through Paypal. Ten days later no product. I contacted them and they have no record of the order, despite payment being taken and an invoice number being recorded on the payment. Now they are questioning if I really placed the order - despite receiving a copy of the paypal email confirmation and the invoice number. GoPro plus membership means nothing - except they take €5 from you each month. I am happy with the GoPro max I bought in Dixons - but the company and their customer support is dreadful.

Are GoPro adhesive mounts reusable?


14 days later I still hadn’t heard anything, still no money taken from my account and still no news on my camera. I contacted support again who said I should have contacted them BEFORE the 14 days were up so they could follow up on my order. I asked them to check their records as that is exactly what I did, on 6th December. For this mishap they shipped me a free handler (which by some miracle arrived 2 days later). Still no news on the camera but I was assured an escalation was placed on my case so I trusted the process.
Image quality, while good for a small action camera, is another area where a camcorder or interchangeable lens camera will come out ahead. Mirrorless cameras and DSLRs use significantly larger imaging sensors, which capture more light and thus lead to superior image quality, particularly when you have to shoot in low light conditions. But even small-sensor camcorders benefit from built-in zoom lenses, which offer a variety of perspectives without cropping the image, as a GoPro does when selecting narrower fields of view.
Since there’s an exposed cut-out on the side of the frame, you can actually remove the USB port cover – just remember to reattach it if you intend to use the camera in water. This means you don’t have to remove the camera from the frame to charge it, or if you need to power the camera for a long period – for a lengthy time-lapse video, for instance – while keeping it mounted.

The Hero 7 Silver also has a lower-end 10-megapixel sensor. Its 4K footage doesn’t look as sharp to detailed as the Black models, and that’s down to the quality and size of the sensor, not just its resolution. You also miss out on RAW photo capture, the Black series’ super-effective HyperSmooth stabilisation (it does have electronic stabilisation, though) and 60fps 4K shooting.

What is the best software for editing GoPro videos?


The built-in screen means the Hero is much more approachable to novice users than the Session cameras were, and it offers the same touch controls as the Hero5/Hero6 Black. Leaving in voice control was also a good move, letting you say things like “GoPro, start recording” while bombing down a hill on your bicycle when you’d rather not take your hands off the handlebars.

What is a good cheap action camera?


Typically, each year's flagship GoPro touts a marquee feature. In the past, that's included 4K/30fps video (Hero 4), built-in waterproofing (Hero 5) and really good stabilization (Hero 7). The new Hero 8 Black ($399) does not have a single showstopping feature. Instead, it brings several updates, each of which is good on its own, but together, I think they add up to the sort of big step forward that fans of the brand have been waiting for. There's actually quite a lot to get through, so we'll dive right into what's new.
GoPro’s suite of portable apps is great, too. In the bit of downtime I had, I spent it transferring images and video to my phone and then knocking together an edit on Quik to share on social media. It made keeping people at home updated really easy (also known as #holidayspam). Updates including the new QuikStories are also great, and it’s pleasing to see GoPro’s continued support with improvements and fixes.

14 days later I still hadn’t heard anything, still no money taken from my account and still no news on my camera. I contacted support again who said I should have contacted them BEFORE the 14 days were up so they could follow up on my order. I asked them to check their records as that is exactly what I did, on 6th December. For this mishap they shipped me a free handler (which by some miracle arrived 2 days later). Still no news on the camera but I was assured an escalation was placed on my case so I trusted the process.
You get many of the same shooting modes you'd find on a GoPro device, such as time-lapse photos and videos and slow motion footage at 1080p at 240 fps, and there's even a Drive mode so you can use it as a dash cam when plugged into your car, automatically turning on when you start your car and off when you stop it. It's not waterproof on its own, but a dive housing is included as well as several mounts, two batteries and a charger that simultaneously powers up both packs. It also has built-in Wi-Fi so you can connect to a smartphone and use an app to control the camera and transfer your shots for sharing.
To be clear, we’re not actually disappointed with the lack of options — just their presentation. If you’re an absolute beginner and, say, you want to make a time-lapse video, not having a choice over the shooting interval is a good thing. It’s liberating. Just put it into time-lapse mode and call it good. Experienced users know how to calculate the proper interval based on the total duration of the shot, the playback frame rate of the video, and the final runtime they want to end up with (yes, using math — gross). But if you just want a quick and fun time-lapse, you shouldn’t have to worry about any of that.
Image quality, while good for a small action camera, is another area where a camcorder or interchangeable lens camera will come out ahead. Mirrorless cameras and DSLRs use significantly larger imaging sensors, which capture more light and thus lead to superior image quality, particularly when you have to shoot in low light conditions. But even small-sensor camcorders benefit from built-in zoom lenses, which offer a variety of perspectives without cropping the image, as a GoPro does when selecting narrower fields of view.

Can a GoPro zoom?


The Hero also maintains image stabilization, another great feature for beginners who are less likely to be using a gimbal. It appears to be the same stabilization as the Hero5 Black, cropping the field of view by 10 percent. The Hero6 Black definitely has better stabilization thanks to its GP1 processor, but we’re glad to see any sort of stabilization on the new Hero.
There’s really only one criteria that should matter when it comes to buying GoPro accessories such as the ones profiled here and that is this: does it enhance the quality of your adventure footage? Just as fashion accessories like a bracelet or broach will activate an outfit or the right lens will help you get the most out of your DSLR, GoPro accessories should allow you to get more from your adventure cam. They should open up new documentary as well as expressive pathways and present your activities in new and unexpected contexts that conjure the much sought after “Oh wow!” response from your audience.
Somehow the cancellation of the original camera order failed so I later on received both cameras and was charged for both. Naturally I contacted them and as requested sent one of them back in order to receive the £285 of the £570 I just spent. By tracking the return I saw it was delivered back to them safely. After waiting for a month I realised that I never was given back the refund and instead had been charged another £285.... I have at this been charged £855 for one GoPro Hero8.

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To be clear, we’re not actually disappointed with the lack of options — just their presentation. If you’re an absolute beginner and, say, you want to make a time-lapse video, not having a choice over the shooting interval is a good thing. It’s liberating. Just put it into time-lapse mode and call it good. Experienced users know how to calculate the proper interval based on the total duration of the shot, the playback frame rate of the video, and the final runtime they want to end up with (yes, using math — gross). But if you just want a quick and fun time-lapse, you shouldn’t have to worry about any of that.

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The Hero 5 Black is the GoPro camera option for those who want the best action cam available right out of the box. You can almost think of the Hero 5 Black as GoPro’s ‘Greatest Hits’ compilation. It takes the best features from previous-generation GoPro cameras and combines them together in a single unit – and adds a smattering of new functions too.


I am so disappointed at GoPro, they have the worst customer care, with multiple frauds, including the 24hrs contact support for GoPro plus customers which is fake. Refund Frauds I experienced, they claim PayPal payment takes 30 days to refund, which PayPal has denied and said the refund should be instant. Inefficient administration costed me lots of time and money wasted on talking to them trying to resolve issues made by them. Delayed delivery. Untraceable order ID.

GoPro made something of a comeback with the Hero 7 Black, and the Hero 8 builds on that success. While the core camera remains the same, the whole user experience feels much more refined. Some users will be bummed their filters are no longer compatible, and we’d always appreciate better battery life. Most importantly, the Hero 8 increases the odds of your footage being worth sharing, and that’s what it’s all about.
Then there's LiveBurst, GoPro's twist on Google's Motion Photo, or Apple's Live Photo. Simply put, it starts taking photos and once you press the shutter it captures 1.5 seconds worth of images before and after you clicked. In this context "1.5 seconds" refers to the three-second video clip you'll be presented with (made up of 90 photos). You can view them as a clip or scrub through them to find the best photo, either in the app or on the camera.

I am so disappointed at GoPro, they have the worst customer care, with multiple frauds, including the 24hrs contact support for GoPro plus customers which is fake. Refund Frauds I experienced, they claim PayPal payment takes 30 days to refund, which PayPal has denied and said the refund should be instant. Inefficient administration costed me lots of time and money wasted on talking to them trying to resolve issues made by them. Delayed delivery. Untraceable order ID.


We suppose it was easier for GoPro to simply remove options from the menus rather than recode the software to take away the menus entirely, but it does make the Hero’s interface feel a bit like a rush job. It’s also just confusing, and initially led us to believe there was something wrong with our review unit or that it needed a firmware update. Imagine being handed a menu at a restaurant with a single item on it, and then your waiter asking if you needed some time to make a decision.

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