You can't speak directly to them you have to request a call back which tells you within 2-5 mins your lucky if you get a call back the same day it's usually a day later. Would not recommend anyone buy from them . Customer service is nil, and when you do speak to someone they are like robots and think the situation is funny and laugh down the phone. Not happy. No product, no refund and an upset daughter missing her birthday presents. Doesn't look like it will be resolved before Xmas. Just wish I saw the reviews on them before purchasing online. I would have got the same deal at John Lewis or Currys.

To be fair to GoPro I placed by order on Friday afternoon and everything arrived courtesy of UPS Thursday afternoon. If I wanted to be fussy the order wasn't shipped until Tuesday afternoon (from Holland) and the website said 2-3 day delivery time but it's in the busy Christmas period, we've had Black Friday and so everything must be running at full capacity. Either way I'm satisfied that the camera came within an acceptable time frame.

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Most GoPro cameras can film in 4K (3840 x 2160), but older models are limited to standard HD (1920 x 1080). Premium models can film in 4K at higher frame rates like 60 frames per second (fps), which results in smoother, more realistic video. If you need superior 4K video quality, you’ll need to look at the more expensive GoPro cameras, but if you need great but not amazing video, you can save a decent amount of money by getting a prior-generation model that records in HD.
I am so disappointed at GoPro, they have the worst customer care, with multiple frauds, including the 24hrs contact support for GoPro plus customers which is fake. Refund Frauds I experienced, they claim PayPal payment takes 30 days to refund, which PayPal has denied and said the refund should be instant. Inefficient administration costed me lots of time and money wasted on talking to them trying to resolve issues made by them. Delayed delivery. Untraceable order ID.
It’s not all perfect, though. My issues with the touchscreen responsiveness still remain, even though there have been firmware updates since my original review – some of which were supposedly designed to address the issue. Sometimes taps at the screen aren’t registered, but more often my problem was with swiping into the screen from the edges. This is something GoPro seems to have now improved in the Hero 6 Black. 

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