You can't speak directly to them you have to request a call back which tells you within 2-5 mins your lucky if you get a call back the same day it's usually a day later. Would not recommend anyone buy from them . Customer service is nil, and when you do speak to someone they are like robots and think the situation is funny and laugh down the phone. Not happy. No product, no refund and an upset daughter missing her birthday presents. Doesn't look like it will be resolved before Xmas. Just wish I saw the reviews on them before purchasing online. I would have got the same deal at John Lewis or Currys.
We suppose it was easier for GoPro to simply remove options from the menus rather than recode the software to take away the menus entirely, but it does make the Hero’s interface feel a bit like a rush job. It’s also just confusing, and initially led us to believe there was something wrong with our review unit or that it needed a firmware update. Imagine being handed a menu at a restaurant with a single item on it, and then your waiter asking if you needed some time to make a decision.

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Typically, this is the part where I would say something like "GoPro's only real competition is itself." Of course, there's the Sony Action Cam line, which has some dedicated followers but isn't quite as versatile as a GoPro, thanks to fewer mounts and the slim-but-tall form factor. There's now a new rival from DJI. I already thought the Hero 7 was a better overall camera than the Osmo Action, despite strong competition on the stabilization front (and that second, forward-facing "selfie" screen). The Hero 8 just makes that decision a little clearer.

What's the best helmet camera?


From standard bike mounts, to suction cup mounts, to aerial mounts for drones, you’ll be hard pressed to find an object a GoPro can’t be attached to by some means or another (a pair of zip-ties will even often get the job done, for a DIY approach). Add waterproofing and the ruggedization of GoPro’s most recent action cams, and you have yourself a nearly indestructible camera that can be placed anywhere you can imagine. We’ve compiled a list of some of our favorite GoPro accessories.
14 days later I still hadn’t heard anything, still no money taken from my account and still no news on my camera. I contacted support again who said I should have contacted them BEFORE the 14 days were up so they could follow up on my order. I asked them to check their records as that is exactly what I did, on 6th December. For this mishap they shipped me a free handler (which by some miracle arrived 2 days later). Still no news on the camera but I was assured an escalation was placed on my case so I trusted the process.

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The built-in screen means the Hero is much more approachable to novice users than the Session cameras were, and it offers the same touch controls as the Hero5/Hero6 Black. Leaving in voice control was also a good move, letting you say things like “GoPro, start recording” while bombing down a hill on your bicycle when you’d rather not take your hands off the handlebars.
With that in mind, I'm not kidding when I say that HyperSmooth 2.0 is a legitimate improvement. Not just in how it stabilizes (although that is definitely better), but also because it's now available in every frame rate or resolution, including slo-mo modes. On the Hero 7, HyperSmooth was available for most modes, but once you got into higher frame rates or almost anything in 4:3 (an important setting for action cameras) you were out of luck. Now, you don't need to remember which settings it'll work with; all you have to do is decide whether you want HyperSmooth on or off.

What's the best GoPro for the money?


All GoPro cameras cover the basics of action cameras: they’re portable, waterproof, and rugged enough to tag along on any outdoor adventure, and they also take high-quality video. Beyond that, however, there are some big differences across the product line, including some features that are worth paying extra for. Here are the GoPro camera capabilities to consider keeping on your short list.

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When attempting to choose what GoPro cam is right for you, be sure to keep these three aspects into consideration. Is the price right for you? Are the features necessary for your activities? Which mounts/accessories do you need for the conditions/environment/sports you will be partaking in? Be sure to post some videos you guys take, we're always interested in your uses of GoPro cams!
When attempting to choose what GoPro cam is right for you, be sure to keep these three aspects into consideration. Is the price right for you? Are the features necessary for your activities? Which mounts/accessories do you need for the conditions/environment/sports you will be partaking in? Be sure to post some videos you guys take, we're always interested in your uses of GoPro cams!

Does GoPro have any competition?


To keep the internals of the camera free of water, GoPro has more greatly reinforced the battery, microSD and connection port covers compared to previous models to keep them sealed. A little effort is required to access the micro-HDMI and new USB Type-C charging port in particular, since you need to depress a fiddly release button on the side to open the catch before sliding it open.
Another hardware change is that the lens cover is no longer removable. This will be a drawback for those who use things like neutral density or color filters, but a GoPro spokesperson tells me there's a solution for that in the works. The upside is the glass is reportedly twice as strong, so it's less likely you'll need a replacement. We can be sure someone, somewhere is going to test that claim to the limit. There's also no longer an HDMI port, you'll need to buy an accessory for that (mentioned later).
If you read the terms of the trade up programme it states that the money will be “held” in your account while they review your trade in. They hadn’t charged me for anything so on the 6th December I contacted them just to see when the money would leave my account and concerned about meeting the Christmas delivery dates. I was told that as the terms state the new product will ship within 14 days there is nothing that can be done until then. I thought that was fair enough as they had a clear SLA.

At its core, a GoPro is a small camera the takes the best qualities of point-and-shoots and camcorders and packs them into a rugged frame that’s smaller, waterproof, and virtually indestructible. Inside the cuboid design is an image sensor, processor, ultra wide-angle lens, and up to three microphones for recording audio in different conditions. The users interface is made up of just two or three buttons, and the Hero5 Black and Hero6 Black models feature touchscreens for more control.


The GoPro camera was originally designed by current CEO Nick Woodman as a compact means to capture photos and videos of him surfing. While the devices are often still used for this purpose, the company has come a long way in the 15 years since its initial inception, and GoPro cameras are now used by all manner of extreme athletes and adventurers, in addition to more casual users.
GoPro cameras are known for their premium shooting capabilities, but not all of them hold up underwater. Some options are a bit blurry, while others lack great depth. Always ensure the GoPro you take diving is able to shoot as well underwater as it can on land. A bit of quality difference is not the end of the world, but you want your videos to be as clear as possible.

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Frankly, we’re not bothered by the lack of 4K or high frame rates. For what action cameras are typically tasked with, 1080p is just fine — it’s the content that matters, not the pixels. Yes, we enjoy having the option for 4K when it’s there, but if you’re a casual user, you probably don’t need to worry about this. What’s more, 1080p means you can fit more footage onto the same MicroSD card, and it will take up less space on your phone or computer when you transfer it. This isn’t just a positive side-effect; it could be a real advantage for some users — the same users who would choose to set their Hero5 or Hero6 cameras to 1080p mode for this reason.

The built-in screen means the Hero is much more approachable to novice users than the Session cameras were, and it offers the same touch controls as the Hero5/Hero6 Black. Leaving in voice control was also a good move, letting you say things like “GoPro, start recording” while bombing down a hill on your bicycle when you’d rather not take your hands off the handlebars.

What is a good cheap action camera?


I ordered an item on their website and paid through Paypal. Ten days later no product. I contacted them and they have no record of the order, despite payment being taken and an invoice number being recorded on the payment. Now they are questioning if I really placed the order - despite receiving a copy of the paypal email confirmation and the invoice number. GoPro plus membership means nothing - except they take €5 from you each month. I am happy with the GoPro max I bought in Dixons - but the company and their customer support is dreadful.
Back when the Hero 5 came out, the big news was that you no longer needed the waterproof housing (which most people used all the time as it also protected the lens). This made the camera much smaller and more lightweight. With the Hero 8, someone had the bright idea of building the "fingers" that you use to mount the GoPro into accessories right into the camera itself. Turn the Hero 8 upside down and there they are, lying flat and waiting for you to flip them out.
All GoPro cameras cover the basics of action cameras: they’re portable, waterproof, and rugged enough to tag along on any outdoor adventure, and they also take high-quality video. Beyond that, however, there are some big differences across the product line, including some features that are worth paying extra for. Here are the GoPro camera capabilities to consider keeping on your short list.
And sure, those options could include your waterproof and crack-resistant smartphone, but keep in mind that the best action camera is designed for this kind of shooting. Plus, just because your phone is tougher, it doesn't mean you should risk losing or damaging the thing that keeps you connected to work, family and friends. It's also way easier to mount one of these to your body, car, bike or anything else than your phone. 
It’s not all perfect, though. My issues with the touchscreen responsiveness still remain, even though there have been firmware updates since my original review – some of which were supposedly designed to address the issue. Sometimes taps at the screen aren’t registered, but more often my problem was with swiping into the screen from the edges. This is something GoPro seems to have now improved in the Hero 6 Black.
GoPro cameras are great for hands-free, point-of-view recording — but that doesn’t mean they can replace a camcorder or larger DSLR or mirrorless camera. For advanced users, a GoPro’s lack of fully manual control may be problematic (you can set exposure compensation using the Protune feature, but you have no direct control over aperture and shutter speed). The lack of buttons and dials also means you’ll have to rely on the touchscreen or your smartphone to make changes, which is fine for set-it-and-forget-it adventure filming, but isn’t great if you need to make adjustments on the fly.

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